“People don’t care how much you know until they know how much you care.” – Theodore Roosevelt
Outstanding service is the minimum that customers expect and our digital Rise to Customer Excellence programme is designed to help your organisation meet that expectation.
Learners experience a blend of face-to-face training, e-learning, TED Talks, podcasts, coaching and workplace tasks to enable them to provide the very best customer service, resulting in long term organisational benefits.
Learners explore emotional intelligence theories, the impact of behaviour, the concept of accountability and ownership of outcomes. We look at time management challenges, tools and techniques which learners then apply to their own continuous development plan.
We map out customer journeys and prioritise major and minor touchpoints, identifying which are visible or hidden for the customer and looking at pressure points along the way. Learners then plan to implement a customer engagement framework.
We test verbal communication, explore the impact of poor communication and communication challenges. We also cover communicating change, practice facilitating challenging conversations, applying assertiveness techniques and objection handling tools.
This module covers the push/pull technique, influencing principles, an introduction to NLP and understanding customer motivators. We explore negotiation mistakes and how to avoid them, preferred negotiation styles and how to deal with difficult negotiations.
Learners work on their personal brand and the importance of delivering on brand promises. We delve into the company’s vision, mission and values and identify ways in which they can champion the brand through customer excellence.
We explore proactively addressing customer needs at every level, motivation theories, the concept of leading without authority and managing as a role model. Learners also discuss providing direction to peers, working with others and how to move forward.
We are passionate about inspiring others to #bebetter by engaging in blended learning. Get in touch to book a free consultation.get started
“When it comes to delivering a training session, I’ll challenge anybody to find a more passionate and enthusiastic trainer; simply the best facilitator I’ve ever seen in action. Their approach was never anything less than positive, as was the feedback we received.”
We engaged Rise Learning Group for six months to deliver the ‘Rise to Leadership’ programme. The key objective was to raise the overall awareness and ability of the management team at Staffvetting.com. Jen is very professional and knowledgeable, bringing a fresh and positive attitude to our organisation as well as valuable skills and experience. Jen established a great rapport with our management team as well as other team members who were not part of the programme. Rise Learning Group are now our ‘go-to’ Training Consultancy for any learning need.
“If you’re looking for an external partner to compliment your learning and development function or provision, look no further than Rise Learning Group. Get in touch with them to share your critical business needs for the short and medium term (pre and post Coronavirus). We’re scoping some great plans to work with them later in the year and can’t recommend them highly enough.”
“Fun-loving and professional, a hard balance to strike which Rise Learning Group do with ease. I have found in particular, their credibility and experience in Financial Services to be second to none.”
“Rise Learning Group are always energetic and fun to work with. The Trainer developed a great rapport with the delegates, was thoroughly prepared and ready for the unexpected. I would be delighted to work with them again.”
“Enthusiastic and excellent communicators. I have no hesitation in recommending them.”
Our six-month Management and Leadership programme grows your ability to develop and lead high performing teams, achieving organisational objectives.Read More
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