Vulnerable customers are individuals who, due to personal circumstances, have a need for additional care and support.
For both ethical and regulatory reasons, organisations must consider the needs and circumstances of their vulnerable customers to ensure they are providing them with the right type of service and support.
At Rise Learning Group, we have worked with both healthcare and financial services providers to improve the level of knowledge and skill required to support vulnerable customers. We run remote, open courses on this important topic, sharing best-practice across industries.
Our courses include industry-standard and FCA approved tools such as TEXAS, CARERS & IDEA and are always up to date with changing regulations and industry findings.
This half-day session focuses on understanding who vulnerable customers are and how we can identify them. By the end of this session you will be able to:
Price: £350 per person + VAT
In addition to the above, this full-day session looks at how we can support vulnerable customers and how we can communicate with them effectively. By the end of the session you will be able to:
Price: £500 per person + VAT
We are also able to create bespoke solutions and run courses specifically for your organisation.
To find out more about how Rise Learning Group can help you to support your Vulnerable Customers, please contact us today.
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“When it comes to delivering a training session, I’ll challenge anybody to find a more passionate and enthusiastic trainer; simply the best facilitator I’ve ever seen in action. Their approach was never anything less than positive, as was the feedback we received.”
We engaged Rise Learning Group for six months to deliver the ‘Rise to Leadership’ programme. The key objective was to raise the overall awareness and ability of the management team at Staffvetting.com. Jen is very professional and knowledgeable, bringing a fresh and positive attitude to our organisation as well as valuable skills and experience. Jen established a great rapport with our management team as well as other team members who were not part of the programme. Rise Learning Group are now our ‘go-to’ Training Consultancy for any learning need.
“If you’re looking for an external partner to compliment your learning and development function or provision, look no further than Rise Learning Group. Get in touch with them to share your critical business needs for the short and medium term (pre and post Coronavirus). We’re scoping some great plans to work with them later in the year and can’t recommend them highly enough.”
“Fun-loving and professional, a hard balance to strike which Rise Learning Group do with ease. I have found in particular, their credibility and experience in Financial Services to be second to none.”
“Rise Learning Group are always energetic and fun to work with. The Trainer developed a great rapport with the delegates, was thoroughly prepared and ready for the unexpected. I would be delighted to work with them again.”
“Enthusiastic and excellent communicators. I have no hesitation in recommending them.”
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